Become a Crisis Advocate
Role description
We’re looking for compassionate, calm, and reliable people to step into the role of Crisis Advocate. This short-term volunteer opportunity is perfect for those who can act quickly, listen deeply, and stand alongside someone facing urgent challenges—whether that’s supporting someone through a housing issue, navigating a tricky service system, or just being there when no one else is.
We’re especially looking for people with a strong knowledge of Aotearoa’s systems and agencies—such as WINZ, Kāinga Ora, and public health or disability services. You don’t need to have all the answers, but solid research skills, resourcefulness, and the ability to find reliable information are key.
The role is not based on set weekly hours and is activated on an as-needed basis, often involving short periods of intensive support. You’ll be matched with someone in crisis and supported every step of the way by our team.
If you’re someone who shows up in difficult moments and wants to make a meaningful difference, we’d love to hear from you.
On-call, as-needed
Auckland
Your tasks
Every advocacy relationship is unique — shaped by the needs of the protégé and the strengths of the advocate. You might:
- Spend time with your protégé socially — going for a walk, grabbing coffee, or attending community events
- Encourage and support them to try new experiences, such as joining a local class, learning a new hobby, or exploring their interests
- Support them to speak up, access services, or understand their rights
- Act as a friend, ally, and consistent presence in their life
- Help others see your protégé’s value and potential
- Stand with them in situations where they might otherwise be overlooked or excluded
- Raise concerns on their behalf if they are in danger or not being treated fairly
Your requirements
(what you bring)
We welcome advocates from all walks of life. You don’t need to be an expert — just someone who cares. Ideally, you will:
- Be over 21 years old (exceptions may be made depending on the match)
- Be open-minded, reliable, and respectful
- Have good communication and listening skills
- Be available to commit to a long-term match (typically a year or more)
- Be willing to learn about disability rights, inclusion, and the role of a citizen advocate
- Attend an orientation and occasional support meetings or training
- Agree to a police vetting process and basic reference checks
Most importantly, you believe in the value of every person and the power of standing beside someone with trust and heart.
How to apply
- Apply online: Fill out the application form
- Initial chat: We’ll contact you for a brief chat to discuss the role and your suitability.
- Training: If your application is successful, we’ll provide comprehensive training which involves 3x 2 hour orientation and induction sessions. Plus, ongoing support from the programme Coordinator.
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